Return Policy

General Return Guidelines

Most items purchased on Rainbow Opal are eligible for return subject to the following conditions:

• The item must be returned within 7–14 days of delivery (as specified in the vendor's listing).
• Items must be in their original, unaltered condition with all original packaging and certificates included.
• The item must not have been worn, resized, engraved, or otherwise modified after receipt.
• Return shipping costs are generally the responsibility of the buyer.
• Refunds are processed within 5–10 business days of the vendor receiving the item.

Custom or Made-to-Order Items

Custom or made-to-order items — including personalised jewellery, bespoke settings, and items produced to your specifications — are typically non-returnable unless they arrive damaged or materially different from what was described. Please review the product listing carefully before purchasing custom items. If you have questions before ordering, contact the vendor directly via the platform's messaging system.

Final Sale Items

Items marked as "Final Sale" or sold through completed auctions are not eligible for return or exchange unless the item arrives damaged or is materially not as described. All auction sales are considered final upon payment. Please carefully review all photos, descriptions, and certificates before bidding.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact the vendor — Message the seller through your order page within the return window, explaining the reason for your return request.
2. Await approval — The vendor will review your request and provide return instructions, including the return shipping address, within 2 business days.
3. Ship the item — Pack the item securely in its original packaging and ship it using a tracked, insured service. Retain your tracking number.
4. Receive your refund — Once the vendor confirms receipt and inspects the item, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery. To process a claim, you will need to provide clear photographs of the damage, the packaging, and the shipping label. Please contact support@rainbowopal.com immediately so we can assist in resolving the issue as quickly as possible. Do not dispose of any packaging or materials until the claim is resolved.

Need Help?

If you encounter any issues with a return or are unable to resolve a dispute with a vendor, our support team is here to help. Please reach out to us and we will mediate on your behalf.