Privacy Policy

1. Information We Collect

When you visit our website, our servers automatically record certain information. This may include your server address, domain name, date and time of visit, pages viewed, browser type and version, operating system, and referring URL. This data is collected anonymously and used solely for the purpose of improving the site and understanding usage patterns. It is not linked to any personally identifiable information.

2. Personal Information You Provide

When you create an account, place an order, or contact us, we may collect personal information including your full name, email address, phone number, shipping address, billing address, and payment details. Payment information is processed securely via our payment provider and is not stored on our servers. We collect only the information necessary to provide our services and fulfil your orders.

3. Email Communications

With your consent, we may send you promotional emails about new products, special offers, and platform updates. You may opt in to marketing communications during registration or account settings. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@rainbowopal.com. Transactional emails related to your orders or account will continue to be sent regardless of marketing preferences.

4. Cookies

We use cookies and similar storage technologies to keep you signed in, remember your cart, and complete payments. We do not run analytics or advertising trackers. For a full breakdown of every cookie we set, why we set it, and how to control them, see our Cookie Policy.

5. Information Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Vendors: Order details (name, shipping address) are shared with the relevant seller to fulfil your purchase.
• Service providers: We use trusted third-party services for payment processing, shipping, and analytics. These providers are contractually bound to protect your information.
• Legal requirements: We may disclose information where required by law, court order, or government authority.
• Rights protection: We may share information to protect the rights, property, or safety of Rainbow Opal, our users, or the public.

6. Protection of Personal Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our platform uses industry-standard encryption (HTTPS/TLS) for data in transit and access controls to limit who can view your information. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us using the details below. We will respond to requests within a reasonable timeframe. In some circumstances, we may be unable to provide access to certain information (for example, where it would reveal information about another person).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email. Your continued use of the Rainbow Opal platform following any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: